Last updated: 29 June 2026
This Privacy Policy explains how Bits Bytes and Bots Pty Ltd (ABN to be confirmed), trading as Get By ("we", "us", "our"), handles personal information when you use the Get By mobile app and website (the "Service"). We are based in Australia and handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
The short version. We collect your account details, your learning progress, and your subscription status. When you use the pronunciation checker, your voice recording is sent to our server, converted to text, and then immediately discarded — we never store the audio. We don't sell your data. You can delete your account and data at any time.
1. Information we collect
Account information
- Email address — to create and secure your account and send sign-in links.
- Name and profile photo — only if you sign in with Google or Apple and they provide it.
Learning data
- Your progress (phrases marked as learned, review history, quiz results).
- Your trip details (destination and dates) if you choose to enter them, used to tailor your daily target.
- Pronunciation results — the text our speech engine heard and your score. See the audio note below.
Voice recordings (pronunciation checker)
When you tap the microphone in the Speak feature, we record a short audio clip and send it to our own speech-to-text server to score your pronunciation. The audio is processed in memory and discarded the moment transcription is complete. It is never saved to disk, never stored in our database, and never shared. Only the resulting transcript and score are kept, so you can see your progress.
Subscription & payment information
- Subscriptions purchased in the app are processed by Google Play (and the App Store on iOS) via RevenueCat. Web subscriptions are processed by Stripe.
- We receive your subscription status (tier, active/expired) but never see or store your card or bank details — those stay with the payment provider.
Technical information
- Basic device and usage data needed to run the app reliably (e.g. app version, error logs). We do not use third-party advertising or tracking SDKs.
2. How we use your information
- To provide the Service — sync your progress across devices, run the pronunciation checker, and tailor your trip readiness.
- To manage your subscription and unlock paid features.
- To send you essential account emails (sign-in links, receipts, important changes).
- To respond to support requests and fix bugs.
- To meet our legal obligations (e.g. tax records for transactions).
We do not sell your personal information, and we do not use it for third-party advertising.
3. Microphone permission
The app requests microphone access for one purpose only: to record your voice when you actively use the Speak pronunciation checker. We never record in the background, and recording only happens when you tap the microphone button. You can revoke the permission at any time in your device settings — the rest of the app keeps working.
4. Who we share data with (service providers)
We use a small number of trusted providers to run the Service. They process data on our behalf, only for the purposes above:
| Provider | Purpose | Location |
|---|
| Supabase | Database & authentication (your account, progress, entitlements) | Australia (Sydney) |
| Get By speech server | Converts your voice to text, then discards the audio | Operated by us |
| RevenueCat | Manages app subscriptions | United States |
| Google Play / Apple | In-app subscription billing | Global |
| Stripe | Website subscription billing | Global |
| Google Workspace | Sending account & support emails | Global |
| Vercel | Hosting the web app | United States |
Some of these providers are located overseas. Where personal information is disclosed outside Australia, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
5. Where your data is stored
Your account and learning data are stored in Supabase's Sydney (Australia) region. Some service providers listed above process limited data overseas, as noted.
6. How long we keep it
- Account and learning data are kept while your account is active.
- Voice recordings are never stored — they exist only momentarily during transcription.
- If you delete your account, we remove your personal data (see Section 8), except records we are required to keep by law (such as transaction records for tax purposes), which are retained for the period required and then deleted.
7. Security
We protect your data with encryption in transit (HTTPS), database row-level security so you can only access your own data, and access controls on our systems. No method of transmission or storage is perfectly secure, but we take reasonable steps to protect your information.
8. Your rights & choices
Under the Australian Privacy Principles you can:
- Access the personal information we hold about you.
- Correct it if it's wrong — most of it is editable in the app.
- Delete your account and associated data. See our Account & Data Deletion page.
- Complain if you think we've mishandled your data — contact us first, and you may also contact the Office of the Australian Information Commissioner (oaic.gov.au).
9. Children
Get By is intended for users aged 18 and over and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we'll delete it.
10. Changes to this policy
We may update this policy from time to time. If we make material changes, we'll update the date above and, where appropriate, notify you in the app or by email.
11. Contact us
Questions or requests about your privacy? Email support@getby.com.au. We're an Australian business and aim to respond within one business day.